FAQ

How do I use these scrubs a body scrub?
The directions as a body scrub are as below:

1. It's finally me time! Hop in the shower and wet body.
2. Apply salt scrub all over. Be generous, you deserve it.
3. Gently rub and exfoliate all those dead cells off your skin. You don't want them dead skin anymore.
4. If possible, leave it on for about 5-10 minutes for the ingredients to do their job. Let loose, dance, get comfy - you do you!
5. Rinse off with warm water and enjoy your new silky skin.

How often should I be exfoliating with these scrubs?

It is recommended to use the body scrub 2-3 times a week and face mask and scrub 3-4 times a week.

I have sensitive skin. Will I be able to use these scrubs?
All our scrubs are made from natural ingredients and do not contain chemicals. However, do keep in mind that everyone's skin is different and therefore may react differently. Starting off with a patch test is highly recommended.

Where do you deliver/ship to?
We currently ship to both East and West Malaysia. Custom international shipping is also available though shipping rates will incurred accordingly. Contact us here for more information.

What does 'pre-order' mean?
Products that are soon to launch will be labeled as 'pre-order'. This gives you a chance to get first dibs on our latest products - often at a promotional prices. Pre-order products will only be sent out after the launch date. 

What happens if I purchase in-stock product(s) with pre-order product(s)?
If you purchase in-stock product(s) along with pre-order products(s) in one order, we will hold your in-stock(s) until the pre-order product(s) are ready to be shipped.

If you require your in-stock(s) products before the pre-order product(s) launch date, it is advisable to purchase them in separate orders. 

Can I cancel my subscription at any time?
Subscriptions can be canceled at any time after a minimum of two (2) complete deliveries.

I would like to send Dear Scrub's products as a gift. Would I be able to include a message?
That is so sweet and thoughtful of you! Of course you can include a message! We will handwrite it for you on a card for an added personalised touch. Just include you message at the cart page, drop us an email or WhatsApp and we will go from there.

I would like to have Dear Scrub's products customised. How do I go about it?
We are delighted to know that you have chosen our products for your customisation needs! To discuss further about your needs (size, scent, packaging etc) just drop us an email or WhatsApp and will go from there.

Do you have a physical store?
Currently, we do not have a physical store. However, you can find us at one of our stockists listed here.

Can I customise the labels to include my company's logo or wedding monogram? Can I also choose specific sizes?
Of course! We will be more than happy to customise our products for you. Let's discuss! 

I have accidentally ordered wrongly, can I cancel/amend my order?
If your order has not already been processed or shipped out, we will assist to amend/cancel your order for you. Please email or WhatsApp us within 24 hours of placing your order.

Once you order has been shipped out or delivered, no cancellation or amendments will be accepted.

Are you registered with SSM?
Yes, we are! We are registered as 'Joyful Heart Solutions' and our registration number is 3041034-X.